MAKING CONVERSATIONS WITH NON-NATIVE SPEAKERS FLOW

When English is the operating language, the onus is usually on the non-native speaker to improve their language skills. Having coached many of them, I know first-hand the hours of practice, and effort they put into this.

Today I’d like to focus on the responsibility we all share in making great conversations.

If you speak English well (native or not) and sometimes find conversations with non-native speakers a bit tricky, read on. 

Here are a few simple techniques that might help.

🔄 Check for Understanding

It’s easy to assume people understand, but let’s actively check in just in case. 

❓ Encourage and Ask Questions 

Remind everyone it’s okay to ask for clarification. Do the same if you’re not sure what someone means. Clarifying a small doubt early on can prevent much larger issues from arising later.

🔄 Get Permission to Give Feedback

Let people know you’re happy to help with their English, and ask if they’re comfortable with your feedback. It’s always hard to correct people, but if we have their permission, they will thank you.

💬 Make a Suggestion, and Do it in Private

Frame your feedback positively. Remember that language isn’t black and white, so take ownership of your suggestion with phrases like “I think I would say …” Do this in private to avoid embarrassing anyone in front of others.

🐢 Check Your Speed and Slow Down

Do you have a strong accent or speak quickly? Ask the question, "Is my speed okay?" Most people find it hard to admit they're struggling and don't want to slow the conversation down. You might need to ask non-native speakers to slow down. They might be rushing because they're not confident, or because that's their pace in their mother tongue.

🗣️ Use Plain English

Avoid idioms and complex phrases. This helps everyone, no matter what the language level. If you catch yourself saying things like “We need to get our ducks in a row,” explain what it means. This will probably raise a few smiles. Alternatively use a plain English alternative like “We need to be aligned.”

👀 Pay Attention to Body Language

Silence doesn’t always mean understanding. If someone looks unsure or hesitant, point it out kindly: “You look unsure Pavel. What are you thinking?”

🌟 Appreciate Their Mastery of the Language

Acknowledge and celebrate the effort non-native speakers put into learning English. A simple compliment like “Your English is excellent Yuko; I wish my Japanese was as good as your English!” can help boost confidence and encourage them to contribute more.

The First Meetings are Crucial

At first, when you need to figure out each other’s communication styles, voice quality, and accents, extra effort to clarify is vital. You’ll soon find a rhythm, and communication will flow more naturally.

At the end of the day, communication is a two-way street. We all play a part in making sure everyone understands, and small changes can make a big impact."