LUXURY HOTEL COACHING

Your people are your guest experience.

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Is employee experience at the heart of your hotel eco-system?

How strong are communication and relationships throughout the whole system?

How high is the wellbeing of your people?

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Hotel operations take up a lot of time and energy, and these questions are often not given the attention they require making old habits persist.  

To make sustainable change easier, I take clients through a structured process we co-create, starting with the steps they are ready to make and accompanying them on the journey to achieving their transformation goals.

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This could start at team level, for example with a front office team that lacks synergy, grace and positive energy.

Or, it could be a top down, whole system change that begins with the general manager's  new vision, mission and purpose.

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My partenship with hotels is borne out of the synergy I have experienced with clients in the sector, the exciting results they have reported, and my love of hotels and hospitality.